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Mavic 2 Enterprise Advanced - Cloud City Drones

Mavic 2 Enterprise Advanced

by DJI
SKU CP.EN.00000337.01
$6,100.00 - $6,500.00
$6,500.00
$6,100.00 - $6,500.00
$6,500.00
2 Reviews
| 13 answered questions
Discontinued

The Mavic 2 Enterprise Advanced has been replaced by the Mavic 3 Thermal. FInd it Here

Utilizing the practical benefits of drone technology, the versatile DJI Mavic 2 Enterprise Advanced Drone is equipped with technology to help first responders enforce the law, find and rescue victims, or fight fires. It can also inspect power equipment, structures, and even the environment, in minutes compared to hours or days. The Mavic 2 Enterprise Advanced can do all of this thanks to its compact size, long-lasting battery, ability to fly missions quickly, high-tech dual thermal and visual cameras, and a host of other features.

Dual Thermal and Visual Cameras
At the heart of the Mavic 2 Enterprise Advanced's functionality in industrial, governmental, and scientific applications is its dual thermal and visual camera. Not only can both cameras be quickly flown to extremely hard-to-reach locations, but if the mission is dangerous, it is equipped with considerable zoom capabilities, up to 4x lossless and 32x digital zoom on the visual camera, and up to 16x zoom on the thermal. With the thermal camera, temperatures of objects and the environment can be accurately calculated and viewed to within ±3.6°F.

Dual Vision and Long Transmission
With dual cameras comes the Dual Vision feature, which allows you to flip back and forth between the visual and thermal cameras with just a tap. You can even choose to see the same footage with both cameras in a split-screen mode. These real-time visuals from the Mavic 2 Enterprise Advanced can be safely and conveniently transmitted to your remote from up to 6.2 miles away.

Safety First
When flying in harm's way and near people, it's essential that the drone not add to any issues it has been sent to investigate. This is why DJI equipped the Mavic 2 Enterprise Advanced with an omnidirectional obstacle avoidance system that consists of sensors built into the drone's frame, oriented in all directions (forward, backward, both sides, above, and below).

Helpful Accessories
The Mavic 2 Enterprise Advanced comes with a trio of helpful gadgets you can attach to the drone. Each one provides a unique additional capability to increase the odds of a successful mission.

  • Loudspeaker: Ideal for emergency personnel who need to communicate instructions to rescue victims, crowds, or other first responders. It stores multiple voice recordings that can play on a loop.
  • LED Spotlight: Ideal for low-light conditions and night missions, dual lights provide more detailed streaming video and can help people see at the drone's location.
  • Beacon: During night missions, this signal beacon LED lets other drone pilots and bystanders know where the drone is located in the air.

    <p style="margin-left:0px;"><strong>Aircraft</strong></p><figure class="table" style="width:800px;"><table style="border:1px dashed rgb(204, 204, 204);"><tbody><tr><th style="border:1px solid rgb(204, 204, 204);width:300px;">Takeoff Weight (Without Accessories)</th><td style="border:1px solid rgb(204, 204, 204);">909g</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Takeoff Weight</th><td style="border:1px solid rgb(204, 204, 204);">1100g</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Dimensions (L×W×H)</th><td style="border:1px solid rgb(204, 204, 204);">Folded: 214×91×84mm<br>Unfolded: 322×242×84mm<br>Unfolded+Spotlight: 322×242×114mm<br>Unfolded+Beacon: 322×242×101mm<br>Unfolded+Speaker: 322×242×140mm<br>Unfolded+RTK Module: 322x242x125mm</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Diagonal Distance</th><td style="border:1px solid rgb(204, 204, 204);">354 mm</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Ascent Speed</th><td style="border:1px solid rgb(204, 204, 204);">6 m/s (S-mode)<br>5 m/s (P-mode)<br>4 m/s (S-mode with accessories)<br>4 m/s (P-mode with accessories)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Descent Speed</th><td style="border:1px solid rgb(204, 204, 204);">Descend Vertically<br>5 m/s (S-mode)<br>4 m/s (P-mode)&nbsp;<br>Tilt<br>7 m/s (S-mode)&nbsp;<br>4 m/s (P-mode)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Speed</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">72 kph (S-mode, without wind)</p><p style="margin-left:0px;">50 kph (P-mode, without wind)</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Service Ceiling Above Sea Level</th><td style="border:1px solid rgb(204, 204, 204);">6000 m</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Flight Time</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">31 min (measured while flying at 25 kph in windless conditions)</p><p style="margin-left:0px;">28 min (RTK module attached)</p><p style="margin-left:0px;">29 min (with beacon turned on)</p><p style="margin-left:0px;">30 min (with beacon turned off)</p><p style="margin-left:0px;">24 min (with the spotlight turned on)</p><p style="margin-left:0px;">28 min (with the spotlight turned off)</p><p style="margin-left:0px;">27 min (with the speaker turned on)</p><p style="margin-left:0px;">28 min (with the speaker turned off)</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Wind Speed Resistance</th><td style="border:1px solid rgb(204, 204, 204);">10 m/s (scale 5)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Tilt Angle</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">35°(S-mode, with remote controller)</p><p style="margin-left:0px;">25°(P-mode)</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Max Angular Velocity</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">200°/s (S-mode)</p><p style="margin-left:0px;">100°/s (P-mode)</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Operating Temperature</th><td style="border:1px solid rgb(204, 204, 204);">-10° to 40° C</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">GNSS</th><td style="border:1px solid rgb(204, 204, 204);">GPS+GLONASS</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Hovering Accuracy Range</th><td style="border:1px solid rgb(204, 204, 204);">Vertical:<br>± 0.1 m (with RTK)<br>± 0.1 m (with Vision Positioning)<br>± 0.5 m (with GPS Positioning)<br>Horizontal:<br>± 0.1 m (with RTK)<br>± 0.3 m (with Vision Positioning)<br>± 1.5 m (with GPS Positioning)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Operating Frequency</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">2.400-2.4835 GHz;</p><p style="margin-left:0px;">5.725-5.850 GHz</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Transmitter Power (EIRP)</th><td style="border:1px solid rgb(204, 204, 204);"><p>2.400 - 2.4835 GHz</p><p>FCC: ≤26 dBm；</p><p>CE: ≤20 dBm；</p><p>SRRC: ≤20 dBm;</p><p>MIC: ≤20 dBm</p><p>5.725 - 5.850 GHz</p><p>FCC: ≤26 dBm;</p><p>CE: ≤14 dBm;</p><p>SRRC: ≤26 dBm</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);">Internal Storage</th><td style="border:1px solid rgb(204, 204, 204);"><p style="margin-left:0px;">24 GB</p></td></tr></tbody></table></figure><p style="margin-left:0px;">&nbsp;</p><p style="margin-left:0px;"><strong>Camera</strong></p><figure class="table" style="width:800px;"><table style="border:1px dashed rgb(204, 204, 204);"><tbody><tr><th style="border:1px solid rgb(204, 204, 204);width:150px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:150px;">Sensor</th><td style="border:1px solid rgb(204, 204, 204);width:500px;">Uncooled VOx Microbolometer</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Focal Length</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Approx. 9mm<br>35 mm format equivalent: Approx. 38mm</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Sensor Resolution</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">640×512 @30Hz</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Digital Zoom</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">16 ×</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Pixel Pitch</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">12 μm</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Spectral Band</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">8-14 μm</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Photo Format</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">R-JPEG</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Video Format</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">MP4</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Metering Method</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Spot Meter, Area Measurement</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Thermal Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">FFC</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Auto/Manual</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Sensor</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">1/2” CMOS, Effective Pixels: 48 M</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Lens</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">FOV: 84°&lt;br&gt;<br>35 mm format equivalent: 24 mm<br>Aperture: f/2.8&lt;br&gt;<br>Focus: 1 m to ∞</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">ISO Range</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Video: 100-12800 (auto)<br>Photos: 100-1600 (auto)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Digital Zoom</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">32×</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Max Image Size</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">8000×6000</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Still Photography Modes</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Single shot<br>Interval: 2/3/5/7/10/15/20/30/60 s<br>Panorama: Sphere</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Video Resolution</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">3840×2160@30fps<br>1920×1080@30fps</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Photo Format</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">JPEG</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">M2EA Visual Camera</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Video Format</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">MP4</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">Gimbal</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Mechanical Range</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Tilt: -135°- +45°&lt;br&gt;Pan: -100°- +100°</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">Gimbal</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Controllable Range</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">Tilt: -90°- +30°&lt;br&gt;Pan: -75°- +75°</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">Gimbal</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Stabilization</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">3-axis (tilt, roll, pan)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">Gimbal</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Max control speed</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">120°/s</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:83px;">Gimbal</th><th style="border:1px solid rgb(204, 204, 204);width:112px;">Angular Vibration Range</th><td style="border:1px solid rgb(204, 204, 204);width:324px;">±0.005°</td></tr></tbody></table></figure><p><br><strong>Vs. Mavic 2 Enterprise Dual</strong>&nbsp;</p><figure class="table" style="width:800px;"><table style="border:1px dashed rgb(204, 204, 204);"><tbody><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;">&nbsp;</th><td style="border:1px solid rgb(204, 204, 204);width:325px;"><strong>Mavic 2 Enterprise Dual</strong></td><td style="border:1px solid rgb(204, 204, 204);width:325px;"><strong>Mavic 2 Enterprise Advanced</strong></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>Endurance</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;">31 Minutes<br>&nbsp;</td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;"><p style="margin-left:0px;">31 Minutes (Without RTK)<br>&nbsp;</p><p style="margin-left:0px;">27 Minutes (With RTK)</p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>Visual Camera</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;"><p style="margin-left:0px;">12MP, 1/2.3" CMOS</p><p style="margin-left:0px;">4x digital zoom</p></td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;"><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">48MP, 1/2" CMOS</span></p><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">32x Digital Zoom</span></p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>Thermal Camera</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;">160x120, 9Hz</td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;"><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">640x512, 30Hz, 16x digital zoom</span></p><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">Support post-processing</span></p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>RTK</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;">Not Supported</td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;">Supports Network or Custom RTK</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>Remote Controller</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;">DJI Smart Controller, Remote Controller (Without Display)</td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;">DJI Smart Controller (Only)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><p style="margin-left:0px;"><strong>Max. Waypoints</strong></p></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;">99</td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;"><span style="color:rgb(43,0,255);">240</span></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:142.125px;"><strong>Ascent/Descent Speed</strong></th><td style="border:1px solid rgb(204, 204, 204);width:173.281px;"><p style="margin-left:0px;">Max. Ascent Speed: 5m/s</p><p style="margin-left:0px;">Max. Descent Speed: 3m/s</p></td><td style="border:1px solid rgb(204, 204, 204);width:209.594px;"><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">Max. Ascent Speed: 6m/s</span></p><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">Max. Vertical Descent Speed: 5m/s; Max. Tilt Descent Speed: 7m/s</span></p></td></tr></tbody></table></figure><ul><li><span style="color:rgb(43,0,255);">Effective Pixels of Visual Camera increased by 4x</span></li><li><span style="color:rgb(43,0,255);">Effective Pixels of Thermal camera increase by 17x; Frame rate increased to 30Hz</span></li><li><span style="color:rgb(43,0,255);">RTK Module for high positioning accuracy</span></li><li><span style="color:rgb(43,0,255);">Support more complex missions</span></li><li><span style="color:rgb(43,0,255);">Powerful flight performance</span></li></ul><p style="margin-left:0px;"><span style="color:rgb(0,0,0);"><strong>Vs. Autel EVO II Dual</strong></span></p><figure class="table" style="width:800px;"><table style="border:1px dashed rgb(204, 204, 204);"><tbody><tr><th style="border:1px solid rgb(204, 204, 204);width:150px;">&nbsp;</th><td style="border:1px solid rgb(204, 204, 204);width:325px;"><strong>&nbsp;Mavic 2 Enterprise Advanced</strong></td><td style="border:1px solid rgb(204, 204, 204);width:325px;"><strong>EVO II DUAL 640T</strong></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Endurance</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;">31 minutes</td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;">40 minutes</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Visual Camera</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><p style="margin-left:0px;">48MP, 1/2" CMOS</p><p style="margin-left:0px;"><span style="color:rgb(43,0,255);">32x Digital Zoom</span></p></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;"><p style="margin-left:0px;"><span style="color:rgb(64,64,64);">48MP, 1/2" CMOS</span></p><p style="margin-left:0px;"><span style="color:rgb(64,64,64);">8x Digital Zoom</span></p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Thermal Camera</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><p style="margin-left:0px;">640x512, 30Hz</p><p style="margin-left:0px;">&nbsp;<span style="color:rgb(43,0,255);">16x Digital Zoom</span></p></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;"><p style="margin-left:0px;"><span style="color:rgb(64,64,64);">640x512, 30Hz</span></p><p style="margin-left:0px;"><span style="color:rgb(64,64,64);">8x Digital Zoom</span></p></td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>RTK</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><span style="color:rgb(43,0,255);">RTK Supported</span></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;">No RTK Support* (in US)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Transmission Range</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><span style="color:rgb(43,0,255);">10km (FCC)</span></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;">9km (FCC)</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Size</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><span style="color:rgb(43,0,255);">Folded: 214 x 91 x 84 mm</span></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;">Folded: 228 x 133 x 110 mm&nbsp;</td></tr><tr><th style="border:1px solid rgb(204, 204, 204);width:130.609px;"><strong>Weight</strong></th><td style="border:1px solid rgb(204, 204, 204);width:212.75px;"><span style="color:rgb(43,0,255);">909 g</span></td><td style="border:1px solid rgb(204, 204, 204);width:181.641px;">1150 g</td></tr></tbody></table></figure><p style="margin-left:0px;"><strong>Advantages</strong></p><ul><li>Price is more accessible</li><li>Smaller and lighter</li><li>Better transmission range</li><li>Larger zoom capabilities</li><li>Radiometric &amp; RTK capability (region-based)</li><li>After two years of market appraisal, the Mavic 2 airframe has fully demonstrated its stability, reliability, and safety.</li></ul><p style="margin-left:0px;"><strong>Disadvantages</strong></p><ul><li>Shorter Flight Time - Can change batteries</li><li>Six Directional vision sensor - The actual effect is not as stable as the Mavic 2 series. DJI has a deep accumulation in the perception algorithm and the visual positioning effect exceeds competitors.<br><br>&nbsp;</li></ul>

    ALL PRODUCTS REQUIRING ACTIVATION ARE NON-RETURNABLE/NON-REFUNDABLE **

    * There is a 3% order transaction fee for all processed refunds / canceled orders (except in the case of a DOA product) *

    New Returns

    Cloud City Drones will take back any new item up to 14 days after receiving your order. Items must be unused and in the original sealed packaging. New items returned 14 days, after the received date, can be returned for a refund minus a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.

    Open Box Returns

    Cloud City Drones will take back any new and working item with all the original packaging. There will be a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Damage from an improper installation is not returnable.  This can include but is not limited to electrical shorting, poorly done soldering, or forceful installation. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.

    International Returns

    International returns are subject to the same terms and conditions as domestic returns. New returns will be accepted for a full refund if the product has not been opened or used. New products returned after 14 days and open box items returned before 30 days are both subject to a 20% restocking fee when refunded. No returns will be accepted after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will not be refunded.

    DJI DOA Out of Box Returns

    DJI’s policy is that if your item is defective out of the box within 10 days of receiving the item, has not been crashed and in original condition, we can exchange the item if the problem can be confirmed by us.

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