You will receive an updated email quotation if the product condition does not match with the one described in your trade in request. If you reject this new quote, your order will be canceled, and we will ship your device back to you.

Shipping is covered by the requestor. We do not provide or pay for shipping under any circumstances. 

Yes you can! Just send in what you have and we will evaluate everything.

At this time we are only accepting drones and their related accessories

Once you have received a credit, or payment, for the trade in the order can no longer be canceled. 

You do not need an account on our website in order to receive the store credit. You will, however, need a valid email address. 

Once the trade in is complete, our team of technicians will erase all of your data and reset the aircraft to factory defaults. From there, your device will either be resold or recycled. 

Once we receive your aircraft, it takes approximately 2 weeks for our evaluations team to check your device. Once complete we will send you an email with a final evaluation.

No. Sending in your proof of purchase is not required. However, if you still have the proof of purchase, we suggest that you include it in the package for faster processing.

If you cannot find your device in the form list, please send a message to hi@cloudcitydrones.com with what you would like to trade in. 

If you have any further questions feel free to reach out to our support team at hi@cloudcitydrones.com

- Discharge your device's battery to below 30% and switch it off. Do not ship batteries that are defective or swollen.
- Attach the protectors to your gimbal and include in the package all the accessories that you still have.
- Surround the product with suitable filler material if required.
- Print out and attach the mailing label you will receive at the end of the check-out process. Re-teck will arrange for your device to be picked up via express service.