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DJI FlyCart 30

by DJI
SKU CP.AG.00000849.02
Original price $20,560.00 - Original price $20,560.00
Original price
$20,560.00
$20,560.00 - $20,560.00
Current price $20,560.00
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Contact hi@cloudcitydrones.com for more details and availability.

Key Features

4-axis, 8-propeller multi-rotor configuration
Max payload of 40 kg in single battery & 30 kg in dual battery mode
Maximum range of 16 km with a full load
Intelligent obstacle avoidance
Dual radar & ADS-B signal receiver
Built-in parachute system for controlled descent during critical failure
Equipped with DJI’s O3 video transmission system
IP-55 weather protection
12m/s maximum wind-speed resistance
Cargo mode & Winch mode (winch kit is sold separately)

Remote ID Ready
Compatibility
In the Box

DJI FlyCart 30 Aircraft
DJI RC Plus Remote Controller (DJI FlyCart 30)
DJI RC Plus Remote Controller Strap
Power Cable
USB-A to USB-C Cable
USB-C to USB-C Cable
Battery Cover
DJI 100W USB-C Power Adapter
WB37 Intelligent Battery (Installed in the remote controller)
Goggles
Hex Key Set
Propeller Washers (8)
Nuts (4)
Phillips Screwdriver (PH0)
Wrench (11 mm)
Manuals (In the Box, Quick Start Guide, Disclaimer and Safety, Guidelines, & Product Certification)

DJI FlyCart 30 is here to deliver the goods. A long-distance heavy lifter with powerful signal and intelligence, DJI FlyCart 30 supports Cargo mode and Winch mode and ascends beyond traditional logistical limits to deliver a safe, economical, and efficient air transport solution. 

Heavy Payloads, Long Distances

30 kg Max Payload[1]
28 km Flight Distance Without Payload[2]
16 km Flight Distance with Full Payload[3]
20 m/s Max Speed[4]
The first three indicators are measured in dual battery mode

Built for Extremes

6,000 m Max Flight Altitude[5]
-20° to 45° C (-4° to 113° F) Operating Temperature[6]
12 m/s Max Wind Speed Resistance[7]

Strong Signal

20 km Video Transmission with O3[8]
4G Enhanced Video Transmission[9]
Dual Operator Mode[10]
High-Resolution FPV Gimbal Camera

Advanced Safety and Intelligence

IP55 Protection and Corrosion Resistance[11]
Radars, Binocular Vision, Intelligent Obstacle Sensing[12]
Dual Batteries and Parachute

Convenient Configurations

Foldable
70 L EPP Case[13]
Winch System

Fully-Automatic Operations

DJI Pilot 2
DJI DeliveryHub
Health Management System

Designed to Deliver

 

Send What's Needed, Where It's Needed

Heavy payload capacity and long flight distance overcome logistical limitations for next-generation delivery. 

30kg

Max Payload (Dual Batteries)[1]

40kg

Max Payload (Single Battery)[1]

28km

Max Flight Distance Without Payload (Dual Batteries)[2]

16km

Max Flight Distance with Full Payload (Dual Batteries)[3]

20m/s

Max Flight Speed
(with Carbon Fiber Propellers)[4]

15m/s

Cruising Speed[4]

All-Weather Performance

Withstand round-the-clock operations across extreme altitudes and weather conditions. 

6,000 m

Max Flight Altitude[5]

-20° to 45° C
(-4° to 113° F)

Operating Temperature[6]

IP55

Protection Rating[11]

12 m/s

Max Wind Speed Resistance[7]

Deliver With Safety and Reliability

Ensured safety from takeoff to landing. 

Alternate Landing Site Settings
Takeoff and Landing Protection
Integrated Parachute


In case of an emergency, the integrated parachute can open at low altitude and land the drone stably, reducing risk to people and property[14]. The parachute has its own self-check upon startup, an independent power supply, sound, and light alerts, and propellers stop rotation before opening.

Intelligent Obstacle Sensing[12]

DJI FlyCart 30 is equipped with Front and Rear Phased Array Radars and a dual Binocular Vision system to achieve Intelligent Multidirectional Obstacle Sensing[12]. A built-in ADS-B signal receiver detects and warns of nearby crewed aircraft.

Multi-Level Redundancy

DJI FlyCart 30 is designed with high redundancy to guarantee flight safety even in harsh environments.
Powered by a dual battery system, if a single battery fails during flight, the other battery will keep the drone flying and ensure a safe return.

Strong Signal, Stable Transmission

DJI FlyCart 30 supports DJI O3 video transmission over up to 20 km[8].
Its four-antenna transceiver system intelligently selects the optimal antenna to transmit signals and enhance anti-interference capabilities. Bolster connection and stability with a DJI Cellular Dongle[15] which can work in tandem with DJI O3 video transmission. If O3 video transmission experiences interference, the 4G network can maintain signal stability and video transmission, improving flight safety even in complex environments.

Smooth Effortless Control

DJI RC Plus has a 7-inch high-bright screen and supports Dual Operator mode[10]. This mode allows two operators to conveniently transfer control permissions to meet diverse operation requirements.

Stable Video Transmission and Long Battery Life

20 km Four-Antenna O3 Video Transmission[8]

Intelligently selects the optimal antenna to transmit signals for more stable video transmission.

4G Enhanced Video Transmission[9]

The remote controller can connect to Wi-Fi or connect to a mobile network by using a DJI Cellular Dongle[15] to achieve 4G enhanced video transmission[9].

6-Hour Long Battery Life[16]

Internal and external battery configuration powers the controller for 6 hours[16] and enables hot-swapping for seamless, uninterrupted flight operations.

Choose Your Payload Configuration

Cargo mode or Winch mode facilitates payload delivery depending on its destination. 

Cargo Mode: Streamlined and Steady

70 L Max Capacity[17]
30 kg Max Payload (Dual Batteries)[1]
40 kg Max Payload (Single Battery)[1]

DJI FlyCart 30 comes standard with an EPP case[13] that supports easy loading and unloading.

Weight and center-of-gravity detection ensures balanced cargo loading for safe and stable flight. 

Winch Mode: Flexible and Precise

30 kg Max Payload (Dual Batteries)[1]
40 kg Max Payload (Single Battery)[1]
0.8 m/s Max Cable Speed
20 m Max Cable Length

*Winch System Kit is sold separately

Winched cargo is delivered by a retractable cable which can be controlled either manually or automatically. Cargo releases automatically upon touchdown and does not require manual detachment, ensuring safe and precise delivery.

DJI FlyCart 30 can intelligently adjust its attitude to minimize cargo swing and improve stability. For extreme situations where hanging cargo gets trapped or tangled, you have the option to heat and cut the winch cable, freeing the drone. 

One-Stop Solution for Drone Delivery

DJI Pilot 2 and DJI DeliveryHub provide a powerful, efficient, and flexible one-stop solution for drone delivery management. 

Simplified Delivery at Your Fingertips

DJI Pilot 2 displays real-time flight status, cargo status, and other interactive interfaces for efficient and safe operation with DJI FlyCart 30. 


Real-Time Flight Safety Alerts

Check battery level, power status, and mileage in real-time, and monitor the reachability of the destination point to ensure operation safety.

Intelligent Assistance for Elevated Efficiency


Delivery Mode
Cruise Control
Real-Time Terrain Sensing
AR Projection
Route Recording

During long-distance and stable flights, Cruise Control can help mitigate pilot fatigue.  



Collaborate Across Multiple Terminals

DJI DeliveryHub is a one-stop air delivery management platform. It facilitates efficient operation planning, comprehensive operation status monitoring, centralized team resource management, and data collection and analysis. 


Task Planning and Execution

Remotely create, schedule, and allocate tasks and devices.
Confirm safety check and one-tap takeoff.
Increase efficiency and automatically perform scheduled delivery tasks based on recorded flight routes.


Comprehensive Status Monitoring

Track drones and task status on a 2.5D Base Map[18].
Live view directly from the drone's high-resolution FPV gimbal camera to see the surrounding flight environment.
Receive alerts for abnormalities and take manual control to ensure flight safety.
Collaborate with teammates and share status notifications to multiple terminals.

Centralized Team Resource Management

Plan complex flight routes quickly based on a 2.5D Base Map[18].
Manage marked locations and alternate landing sites for efficient team collaboration and coordination.
Monitor drone health status, maintenance information, and DJI Care status.
View drone, route, and time statistics to evaluate efficiency and optimize future operations.

Learn More About DJI DeliveryHub

Extensive Accessories


DJI RC Plus

DJI RC Plus has a 7-inch 1,200 nits high-bright screen with multiple buttons and dials for a smooth control experience. It comes with a standard WB37 external battery that offers an operating time of up to six hours and supports battery hot-swapping. 

    DJI DB2000 Intelligent Flight Battery

    DJI FlyCart 30 comes with a brand-new dual-battery system. A single DJI DB2000 Intelligent Flight Battery has a capacity up to 38,000 mA and supports up to 1,500 charge cycles[19]. It supports self-heating and hot-swapping to save time and ensure smooth operation.

    DJI C8000 Intelligent Battery Station

    The DJI C8000 Intelligent Battery Station supports concurrent charging for dual batteries and fast charging for a single battery[20]. The charging voltage is adaptive to standard generators with a max charging power of up to 7200 W[21].

    DJI Cellular Dongle[15]

    This module supports 4G enhanced video transmission[9] for drones and remote controllers and provides a mobile network for remote controllers.

    DJI WB37 Battery

    The DJI WB37 Battery helps power the DJI RC Plus. It adopts 2S 4920 mAh battery cells, has excellent discharge performance at low temperatures, and charges quickly. 

    DJI WB37 Battery Charging Hub[22]

    The DJI WB37 Battery Charging Hub is used to charge DJI WB37 Batteries. The charging manager is compatible with third-party USB-C chargers and 65 W PD fast chargers.

    DJI FlyCart 30 Winch System Kit[22]
    The DJI FlyCart 30 Winch System Kit includes a winch, a counterweight, a transport landing gear, and an extension cable. The kit can quickly be installed on DJI FlyCart 30 and facilitates complex delivery operations with ease.

    D-RTK 2 Mobile Station[22]

    The D-RTK 2 Mobile Station supports mainstream global satellite navigation systems and provides real-time differential corrections for accurate and reliable centimeter-level precision. 

    Data Security

    Data Collection

    DJI will not access any user data before the user permits DJI to do so. You can grant or revoke the permission anytime in "Network Security Mode" or enable "Local Data Mode" to use your device completely offline.

    Data Transmission and Storage

    Full-link encryption effectively protects data from third-party hijacking. Sensitive information, such as email addresses, mobile numbers, and locations, is protected with additional AES-256-CBC encryption.

    Clear All Device Data

    You can choose to erase any data generated during your use of DJI devices. Using the DJI Pilot 2 app, you can clear the logs and cache on your device and the app, or restore the device to factory settings.




    * Please check and strictly abide by local laws and regulations before flying.
    ** All data was tested with a production model DJI FlyCart 30 in a controlled environment. Actual experience may vary depending on the environment, usage, and firmware version.
    *** All videos and images on this page were shot in strict compliance with relevant local laws and regulations.
    **** Before use, DJI FlyCart 30 must be activated by using the DJI Pilot 2 app.

    1. Measured at sea level. Please pay attention to the difference between single and dual battery states. The maximum loaded weight must not exceed the recommended value. Avoid placing sharp objects when using cargo cases. Avoid goods hitting the landing gear when using the winch system. Otherwise, flight safety may be compromised.
    2. Measured with DJI FlyCart 30 (operating on dual batteries) flying at a constant 15 m/s in a windless environment at sea level without payloads until displayed battery level reached 0%. Data is for reference only. Please pay attention to the Return to Home (RTH) prompts in the DJI Pilot 2 app during your flights.
    3. Measured with DJI FlyCart 30 (operating on dual batteries) flying at a constant 15 m/s in a windless environment at sea level with a full payload until displayed battery level reached 0%. Data is for reference only. Please pay attention to the Return to Home (RTH) prompts in the DJI Pilot 2 app during your flights.
    4. Measured with DJI FlyCart 30 (operating on dual batteries) flying with a full payload in a windless environment at sea level. Data is for reference only.
    5. The load capacity of DJI FlyCart 30 decreases as the takeoff altitude increases. An altitude of 6,000 meters is the maximum safe altitude for DJI FlyCart 30 flying in dual batteries mode without a payload (takeoff at an altitude of 4,500 meters). An altitude of 3,000 meters is the maximum safe altitude for DJI FlyCart 30 flying with a full payload.
    6. Measured with estimated solar radiation of 960 W/m2. Long-term exposure to high temperatures may shorten the service life of certain components.
    7. During takeoff and landing, DJI FlyCart 30 can resist a maximum wind speed of 12 m/s.
    8. Measured with FCC compliance in an unobstructed environment with low interference. Data is for reference only. During your flight, please pay attention to reminders in the app.
    9. To realize 4G enhanced video transmission, connect the DJI FlyCart 30's DJI Cellular Dongle (available only in the Chinese mainland) to the internet. The remote controller can be connected to the internet by using the DJI enhanced video transmission module or the Wi-Fi module.
    10. A second remote controller is sold separately.
    11. The protection rating is not permanent and may decline due to aging and wear caused by long-term use. The protection rating does not apply to the propulsion system. After a flight in rain, it is recommended to keep it idling on the ground for 1 minute to prevent corrosion or rust to afflict the propulsion system (precipitation of more than 24.9 mm within 24 hours).
    12. Effective sensing range and obstacle sensing capabilities may vary depending on ambient light, rain, fog, and the material, position, shape, and other properties of the obstacles. Downward sensing is mainly used to assist in measuring ground clearance. Sensing in other directions is used for obstacle sensing.
    13. The dimensions of the Expanded Polypropylene (EPP) case interior are 573×416×306 mm (L×W×H).
    14. When DJI FlyCart 30 operates on dual batteries and flies in a 25° C windless environment at sea level with a full payload, the lowest height for opening the parachute is 60 m and the terminal descent speed 6 m/s.
    15. The DJI enhanced video transmission module is sold separately and available only in the Chinese mainland.
    16. Measured under lab conditions at 25° C in a windless environment and at sea level.
    17. Center of gravity and weight detection are not permanently valid. Please perform tare calibration as needed.
    18. 2.5D Base Map is a 2D map overlaid with elevation data.
    19. Battery provides 1,500 in-warranty cycles or a 12-month warranty, whichever comes first.
    20. When fast charging a single battery, make sure that the charger uses two 220 V cables at the same time and that the power line and socket can withstand the charging power.
    21. Theoretical maximum power of the charger. Actual power may vary based on voltage.
    22. Sold separately.

    Aircraft

    Weight
    42.5 kg (without battery)
    65 kg (with two DB2000 batteries)

    Max Takeoff Weight
    95 kg (with cargo at sea level)

    Max Diagonal Wheelbase
    2200 mm

    Dimensions

    1590 x 1900 x 947 mm
    (LxWxH) (arms unfolded, propellers folded)
    2800x3085x947 mm
    (LxWxH) (arms & propellers unfolded)
    1115x760x1027 mm
    (LxWxH) (arms & propellers folded)

    Folding Method

    Towards body



    Loadable Battery Quantity

    2



    Hovering Endurance (empty weight, with max battery capacity)

    29 mins (dual battery mode)
    15 mins (single battery mode)

    *The data was collected in controlled conditions: zero altitude and a windless environment. For reference only.



    Hovering Endurance (max weight, with max battery capacity)

    18 mins (30 kg weight load, dual battery mode)
    8 mins (40 kg weight load, single battery mode)

    *The data was collected in controlled conditions: zero altitude and a windless environment. For reference only.



    Max Flight Distance (empty weight, with max battery capacity)

    28 km (dual battery mode)
    12 km (single battery mode)

    *The data was collected in controlled conditions: zero altitude and windless environment, at a constant speed of 15m/s. For reference only.



    Max Flight Distance (max weight, with max battery capacity)

    16 km (30 kg weight load, dual battery mode)
    8 km (40 kg weight load, single battery mode)

    *The data was collected in controlled conditions: zero altitude and windless environment, at a constant speed of 15 m/s. For reference only.



    Max Flight Time (max weight, with max battery capacity)

    18 mins (30 kg weight load, dual battery mode)
    9 mins (40 kg weight load, single battery mode)

    *The data was collected in controlled conditions: zero altitude and a windless environment, at a constant speed of 15 m/s. For reference only.



    Operating Temperature

    -20° to 45° C



    Ingress Protection Rating

    IP55



    Hovering Accuracy (with strong GNSS signal)

    RTK positioning enabled:
    ±10 cm horizontal, ±10 cm vertical

    RTK positioning disabled:
    ±60 cm horizontal and ±30 cm vertical (radar enabled: ±10 cm)



    RTK/GNSS Operating Frequency

    RTK: GPS L1/L2, Galileo F1/F2, BeiDou B1I/B2I/B3I, Galieo E1/E5b, QZSS L1/L2
    GNSS: GPS L1, BeiDou B1I, Galileo F1, Galieo E1, QZSS L1



    Max Pitch Angle

    30°



    Max Ascent Speed

    5 m/s

    *The data was collected in controlled conditions: zero altitude and a windless environment, with a 30 kg payload. For reference only.



    Max Descent Speed

    3 m/s (vertical)
    5 m/s (tilted)

    *The data was collected in controlled conditions: zero altitude and a windless environment, with a 30 kg payload. For reference only.



    Max Horizontal Speed

    20 m/s

    *The data was collected in controlled conditions: zero altitude and a windless environment, with a 30 kg payload, for reference only.



    Max Flight Altitude

    6000 m (without payload)



    Max Wind Speed Resistance

    12 m/s

    *The data was collected in controlled conditions: zero altitude and a windless environment, with a 30 kg payload. For reference only.



    Propulsion System

    Stator Size

    100x33 mm



    Motor KV Value

    48 rpm/V



    Max Motor Power

    4000 W/rotor



    Propellers Material

    Carbon fiber composite



    Propellers Diameter

    54 inch



    Propellers Type

    Foldable double-blade propellers



    Main-rotor Diameter

    1375 mm



    Rotor Quantity

    8



    LED Light

    Effective Illumination Distance

    10 m



    Illumination Mode

    60 Hz, automatically switch on according to ambient light



    DJI O3 Image Transmission

    Model

    Pigeon (with DDR)-2T4R



    Signal Effective Distance

    20 km (FCC)
    8 km (CE/SRRC/MIC)

    *Measured with FCC compliance in unobstructed environments with typical interference. Data is for reference only. The actual transmission distance may vary depending on the environment's obstruction and interference conditions. Please pay attention to reminders in the app.



    O3 Operating Frequency

    2.4000 to 2.4835 GHz
    5.725 to 5.850 GHz

    *Some countries or regions do not support the 5.8 GHz frequency band. Please refer to local flight laws and regulations for details.



    EIRP

    2.400 GHz - 2.4835 GHz:
    <33 dBm(FCC)
    <20 dBm(CE/SRRC/MIC)

    5.725 GHz - 5.850 GHz:
    <33 dBm(FCC)
    <30 dBm(SRRC)
    <14 dBm(CE)



    Data Security

    AES-256



    ADS-B

    Supported



    Forward and Backward Active Phased Array Radar

    Model Number

    RD241608RF (forward)
    RD241608RB (backward)



    Altitude Detection

    Fixed altitude range: 1.5-200 m



    Rear Obstacle Avoidance

    Sensible distance (rear): 1.5-50 m
    FOV Forward: 360° horizontal, ±45° vertical,±45°upward
    Backward: ±45° horizontal, 360° vertical
    Operating conditions: Available during takeoff, landing, and ascending when an obstacle is more than 1.5 m away from the aircraft
    Safe distance: 3.5 m (distance between the propeller tip and obstacle when the aircraft is hovering after braking)
    Sensing direction: multi-direction



    Binocular Vision System

    FOV

    Horizontal: 90; Vertical: 106°



    Work Environment Requirements

    Normal lighting with clearly textured surfaces



    FPV Camera

    Resolution

    1920x1440



    DFOV

    149°



    Frame Rate

    30fps



    Type

    Full HD FPV Single Axis Gimbal Camera



    Fill Light

    Supported



    Cargo Case

    Dimension

    754x472x385 mm (LxWxH)



    Inner Space

    573x416x305 mm (LxWxH)



    Material

    EPP plus aluminum alloy frame



    Weighing Feature

    Supported



    Weight

    Approx. 3 kg



    Load Capacity

    0-40 kg


    Parachute

    Max Payload

    ≤ 95 kg



    Dimension

    300x200x120 mm (LxWxH)



    Weight

    Approx. 2.1 kg



    Automatic Reaction Time

    Approx. 1000 ms



    Descending Speed

    ≤ 6 m/s (at sea level, no wind)



    Parachute Shape

    Square



    Material

    Nylon



    Surface Area

    Approx. 22 ㎡



    Minimum Opening Height

    60 m



    Operating Temperature

    -20° to 45° C



    Ingress Protection Rating

    IP55



    Mainboard Power-off Battery Life

    ≥ 1 hour



    Memory Card Capacity

    Real-time record for 10 flights



    Buzzar Alarm

    Supported



    Lighting Alarm

    Supported



    Manually Opening

    Supported



    Automatic Opening

    Supported



    Winch System (Optional)

    Model

    A2EWI-30A



    Dimension

    252x195x193 mm (LxWxH)



    Body Weight

    2.5 kg (without clump and couple)



    Clump Weight

    1.9 kg



    Couple Weight

    0.6 kg



    Touchdown Release Feature

    Supported



    Payload Capacity

    5-30 kg (dual battery)5-40 kg (single battery)



    Cable Length

    20 m



    Max Retraction Speed

    0.8 m/s



    Operating Temperature

    -20° to 45° C



    Ingress Protection Rating

    IP55



    Weighing Function

    Supported



    Cut Cable Protection

    Supported



    Swing Control Feature

    Supported



    Manual Operation

    Supported



    Automatic Operation

    Supported



    Deceleration Protection

    Supported



    DJI DB2000 Intelligent Battery

    Model

    DB2000



    Capacity

    38000 mAH



    Nominal Voltage

    52.22 V



    Type

    14S1P



    Energy

    1984.4 Wh



    Weight

    Approx. 11.3 kg



    Installation Method

    Plug



    Dimension

    316x152x279 mm (LxWxH)



    Operating Temperature

    -20° to 45° C



    Charging Rate

    5 to 15° C: 1.0C15 to 45° C: 2.5C



    Max Charging Power

    5700 W



    Automatic Heating Feature

    Supported (when the battery temperature is below 10° C, pressing and holding the button or turning on the drone will activate the self-heating function. When the battery temperature is below 20° C, connecting the charger to the battery will activate the self-heating function. Charging and discharging in a low-temperature environment may reduce the battery's lifespan)



    DJI C8000 Intelligent Charger

    Model

    CHX101-7000



    Input

    90-264 V AC



    Output

    42-59.92 V DC



    Max Output Power

    7200 W (Dual input)3600 W (Single input)



    Output Channel Quantity

    2



    Protection Feature

    The feature is designed to respond to issues including overheating, overvoltage, undervoltage, short circuits, fan stalls, etc.



    Operating Temperature

    -20° to 45° C



    Charging Security

    Connector protection feature available



    Remote Controller

    Type

    DJI RC Plus



    APP

    DJI Pilot 2



    Operating Frequency

    2.400-2.483 GHz
    5.725-5.850 GHz



    EIRP

    2.400-2.4835 GHz:
    <33 dBm(FCC)
    <20 dBm(CE/SRRC/MIC)

    5.725-5.850 GHz:
    <33 dBm(FCC)
    <23 dBm(SRRC)
    <14 dBm(CE)



    Operating Temperature

    -20° to 50° C



    Charging Environment Temperature

    5° to 40° C



    Built-in Battery Life

    3.3 hours



    External Battery

    2.7 hours



    Charging Method

    Use a USB-C fast charging charger with a maximum power of no less than 65 W (maximum voltage of 20 V). A DJI portable charger is recommended.



    Charging Time

    2 hours with built-in battery, 2.5 hours with built-in and external battery (shutdown status according to official charging method)



    Ingress Protection Rating

    IP54



    Video Output Interface

    HDMI



    Wi-Fi Protocol

    Wi-Fi 6



    Wi-Fi Working Frequency

    2.4000-2.4835 GHz
    5.150-5.250 GHz
    5.725-5.850 GHz



    Bluetooth Protocol

    Bluetooth 5.1



    Bluetooth Working Frequency

    2.4000 - 2.4835 GHz



    EIRP

    <10 dBm



    GNSS

    GPS+Galileo+BeiDou



    Screen

    7.02 inch touch LCD display screen, resolution 1920*1200, brightness 1200 nits



    Dual Operator Mode

    Supported

    ALL PRODUCTS REQUIRING ACTIVATION ARE NON-RETURNABLE/NON-REFUNDABLE **

    * There is a 3% order transaction fee for all processed refunds / canceled orders (except in the case of a DOA product) *

    New Returns

    Cloud City Drones will take back any new item up to 14 days after receiving your order. Items must be unused and in the original sealed packaging. New items returned 14 days, after the received date, can be returned for a refund minus a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.

    Open Box Returns

    Cloud City Drones will take back any new and working item with all the original packaging. There will be a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Damage from an improper installation is not returnable.  This can include but is not limited to electrical shorting, poorly done soldering, or forceful installation. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.

    International Returns

    International returns are subject to the same terms and conditions as domestic returns. New returns will be accepted for a full refund if the product has not been opened or used. New products returned after 14 days and open box items returned before 30 days are both subject to a 20% restocking fee when refunded. No returns will be accepted after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will not be refunded.

    DJI DOA Out of Box Returns

    DJI’s policy is that if your item is defective out of the box within 10 days of receiving the item, has not been crashed and in original condition, we can exchange the item if the problem can be confirmed by us.

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