DJI Care Refresh 2-Year Plan for the DJI Air 3 is a service plan that covers accidental damage to your drone for up to two years.
With DJI Care Refresh, you can enjoy peace of mind and fly with confidence, knowing that you are protected from crashes, water damage, and other mishaps. DJI Care Refresh also offers VIP support, free shipping, and priority service. For a small additional fee, you can get up to four replacement units within two years.
DJI Care Refresh Flyaway Coverage covers situations where the aircraft goes missing during flight, allowing you to enjoy worry-free flights. To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
DJI Care Refresh 2-Year Plan for the DJI Air 3 is available for purchase when you buy a new DJI Air 3 or within 48 hours of activating your drone.
New Returns
Cloud City Drones will take back any new item up to 14 days after receiving your order.Items must be unused and in the original sealed packaging. New items returned 14 days after the received date can be returned for a refund minus a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without refund.
*** There are no returns of ACTIVATED PRODUCTS ***
----------
Open Box Returns
Cloud City Drones will take back any new and working item with all the original packaging. There will be a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without refund.
----------
International Returns
International returns are subject to the same terms and conditions as domestic returns. New returns will be accepted for a full refund if product has not been opened or used. New products returned after 14 days and open box items returned before 30 days are both subject to a 20% restocking fee when refunded. No returns will be accepted after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will not be refunded.